Refund policy

Terms & Conditions

 

All Sales Final

Terms & Conditions

Thank you for supporting my small business. Each item is made with care and attention to detail. Please review the following terms before placing your order.

Custom & Personalized Orders

Many of our products are handmade, customized, and created specifically for each customer. Because of the personalized nature of these items, orders cannot be canceled, returned, exchanged, or refunded once production has begun.

Please carefully review all personalization details, including names, dates, wording, and design choices, before submitting your order. Customers are responsible for ensuring all information provided is accurate.

Order Cancellations

Cancellation requests must be submitted as soon as possible after placing your order. While cancellations are generally not accepted due to the custom nature of our products, rare exceptions may be considered at our discretion.

If a cancellation is approved before any work or preparation has begun, a cancellation fee of 10% of the total order value may be deducted to cover processing, administrative time, and transaction fees.

If production has started, the cancellation fee may range from 50%–80% of the order total depending on the amount of work completed, supplies purchased, materials used, and time invested in the order. If the order has been completed or shipped, it cannot be canceled.

Returns & Exchanges

Due to the personalized and handmade nature of our products, we do not accept returns, exchanges, or offer refunds for custom orders, incorrect selections made by the customer, changes of mind, or differences in expectations.

Because handmade items are created individually, slight variations in wood grain, color, texture, engraving depth, and other natural characteristics may occur. These variations are part of the uniqueness of handmade products and are not considered defects.

Damaged Items

We take great care in packaging orders; however, damage can occasionally occur during shipping.

If your item arrives damaged, you must contact us within 3 business days of delivery with:

- Photos of the damaged item

- Photos of the packaging and shipping box

- Your order number

Claims submitted after this timeframe may not be eligible for replacement or resolution.

Lost or Missing Packages

Once an order has been shipped and tracking information shows delivery, we are not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package has not arrived within the expected delivery timeframe or tracking shows an issue, please contact us so we can assist in locating the shipment. Customers are responsible for providing an accurate shipping address at checkout.

Shipping Information

Please verify your shipping address before completing your purchase. We are not responsible for delays caused by incorrect addresses, carrier delays, weather, holidays, or circumstances outside of our control.

Production Times

Production times vary depending on the product, order volume, and season. Estimated processing times are provided as a guideline and are not guaranteed delivery dates.

Questions or Concerns

If you have any questions about your order, please contact us before purchasing. We are happy to help ensure your order is the right fit.